About the Course

Step into a patient-experience e-learning journey that mirrors real clinical and non-clinical situations across the care pathway.  You will practice transparent, ethical communication through realistic scenarios, building the confidence to explain diagnoses, treatment options, and financial information with clarity.  Throughout the journey, you will also develop and strengthen accountability and ownership behaviours, ensuring that every patient conversation reflects professionalism, honesty, and coordinated care.

What you'll learn

Clear Clinical Communication

Explain diagnoses, treatment options, risks, and next steps in simple, patient-centered language that supports understanding and shared decisions.

Transparency in Care Delivery

Communicate openly about care plans, costs, and operational updates toso patients understand the practical impact of their care.

Accountable Team Communication

Take ownership of issues, share consistent updates, and coordinate transparently across teams to ensure clarity for patients and families.

Course Curriculum

5 Chapters · 8 Lessons

  1. 1

    Introduction to Transparent Communication

    1. (Included in full purchase)

      What is Transparency?

  2. 2

    Clinical Communication and Trust Building

    1. (Included in full purchase)

      Scenario: Anxious Family Awaiting Surgery

    2. (Included in full purchase)

      Knowledge Quiz

  3. 3

    Transparent and Ethical Communication

    1. (Included in full purchase)

      Scenario: Medical Bill Expenses

    2. (Included in full purchase)

      Knowledge Quiz

  4. 4

    Clear Communication and Patient Education

    1. (Included in full purchase)

      Scenario: Medication and Side Effects

    2. (Included in full purchase)

      Knowledge Quiz

  5. 5

    Communicate with Transparency

    1. (Included in full purchase)

      How to apply Transparency in your interactions with patients and their families?