Scenario-Based Learning Model

Uses realistic healthcare scenarios to introduce key patient experience behaviors and decision-making.

System-Wide Relevance Across All Roles

Applies to all healthcare roles by focusing on shared drivers like communication, interaction, and coordination.

Immediate Reflection and Behavior Alignment

Provides direct feedback to reinforce best practices in trust, communication, and emotional management.

About the eMotion Patient Experience Learning Program

After completing this pre-engagement quiz, you will begin a practical learning journey focused on elevating patient experience across every interaction. In this program, you will: - Understand what shapes patient experience and your role in it - Strengthen communication, empathy, and confidence - Build trust with patients and families - Manage difficult situations with professionalism and resilience - Improve collaboration across teams - Apply best practices to deliver consistent, compassionate care This program is designed to translate directly into daily practice and improve the quality of every patient interaction.

Focus

4 Chapters · 12 Lessons

  1. 1

    MY ROLE IN PATIENT EXPERIENCE

    1. (Included in full purchase)

      Define Your Role

    2. (Included in full purchase)

      Your Impact on Patient Experience

  2. 2

    WHAT SHAPES PATIENT EXPERIENCE

    1. (Included in full purchase)

      What Truly Impacts Patient Experience?

    2. (Included in full purchase)

      Case Scenario - Extended Waiting Time

    3. (Included in full purchase)

      Non-Verbal Communication in Patient Interactions

    4. (Included in full purchase)

      Building Trust with Patient and Their Family

  3. 3

    COMMUNICATION UNDER PRESSURE, CONFLICT, AND RESILIENCE

    1. (Included in full purchase)

      Case Scenario - Dissatisfied Family Member

    2. (Included in full purchase)

      How Confident Are You handling Difficult Conversations?

    3. (Included in full purchase)

      Case Scenario - Lost Patient

  4. 4

    INCLUSIVE PATIENT EXPERIENCE AND PROFESSIONAL PRESENCE

    1. (Included in full purchase)

      Inclusive Patient Experience

    2. (Included in full purchase)

      Personal Brand and Communication

    3. (Included in full purchase)

      Preparation for the eMotion Patient Experience Learning Program