About the Course

Step into a patient-experience e-learning journey that mirrors real clinical and non-clinical situations across the care pathway. You will practice supportive care behaviours through realistic scenarios, building the confidence to recognize patient needs, offer empathetic communication, and provide practical assistance with clarity. Throughout the journey, you will strengthen accountability and coordination behaviours, ensuring that every patient interaction reflects compassion, responsiveness, and meaningful support across the healthcare journey.

What you'll learn

Recognizing Patient Needs

Identify emotional, practical, and cultural needs early in the care journey so you can tailor your approach and respond in a patient-centered way.

Providing Empathetic Support

Use supportive communication behaviours that acknowledge emotions, reduce anxiety, and build trust with patients and families.

Connecting Patients to Resources

Guide patients to the right services, information, and support networks to ensure continuity of care and improve overall patient experience outcomes.

Course Curriculum

5 Chapters · 8 Lessons

  1. 1

    Introduction to Compassionate Care

    1. (Included in full purchase)

      What is Supportiveness?

  2. 2

    Empathetic Communication and Personalized Care

    1. (Included in full purchase)

      Scenario: Post Knee Replacement Exercise Support

    2. (Included in full purchase)

      Knowledge Quiz

  3. 3

    Respond with Compassionate Problem Solving

    1. (Included in full purchase)

      Scenario: Mrs. Aifa’s Appointment Dilemma

    2. (Included in full purchase)

      Knowledge Quiz

  4. 4

    Extend Support Beyond Treatment

    1. (Included in full purchase)

      Scenario: Support Beyond Treatment for Mr. Malik

    2. (Included in full purchase)

      Knowledge Quiz

  5. 5

    Communicate with Compassion

    1. (Included in full purchase)

      How to apply Supportiveness in your interactions with patients and their families?